aJ
alvan J
1 reviews | Active since Oct 2015
07 Oct 2015, 14:50
MTN sells accounts to debt collectors on commision
my number was removed from the network after i querried as to why i was billed for free minutes as per my contract.MTN refused to assist with this querry resolution and after a few months i was handed over to VVM attorneys who are claiming twice the contract amount <br> even after explaining to them the unresolved querry from MTN--tyhey claim they bought the account and just want the cash<br> MTN ignores all attempts i have made to resolve the querry for 8 months now
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MTN South Africa's replyOfficial
08 Oct 2015, 15:12Hello ou812,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply08 Oct 2015, 15:12
Official
Hello ou812,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***