MTN selling you contracts that they don't deliver

MTN's service is ridiculous!

I wrote a complaint a month ago about my contract and that I'm paying more than I should as well as not getting the data I am PAYING for!

I was also messaged by Renall Chetty on the 18th of December, she told me she will investigate and keep me updated..... that was the last time I heard from her!

Everytime I phone the call centre my query gets escalated and "resolved" without the billing department bothering to actually contact me and really find out what's going on! This is the second month that I have paid more than i should and i have received 10% of the data i was promised when i took out the contract

I dont know what to do anymore or who to speak to to get this thing sorted

My original complaint below: MTN has the worst service ever! I upgraded to a contract where I am supposed to pay R999 a month and receive 20 gigs of data

The end of last month I had to pay R1200 and when ever I query it with the call centre no one is interested to help me, all they keep saying is I'm paying R500 for the device and R500 for the contract

SECONDLY this month I only received 5 gigs of data instead of 20. We logged a query and they just sent me an sms saying it's been resolved and no body tells me how! This morning I called 135 and all the call centre agent keeps telling me I did receive the 20 gigs

He decided to log a query that will take 7 days.... why should I have to pay for more data and spend more money while mtn cant sort out their issues

Ontop of all that when I got frustrated that I have to wait 7 days, no one wants to sort out my billing and the fact that I dont have my data he hung up on me!