MTN SELLING US WRONG DATA AND REFUSING TO TAKE RESPONSIBILITY

I bought 20GB work from home data valid for 30 days valued at R249 on the 29 of January 2022 with the self service option of *136*2#. When my internet did work I thought it was just a general network problem. I realised it was not the network when on Sunday I bought 1GB and internet started working.

I then called MTN and sent them an email as well explaining my problem. I was shocked when I was told that work from home data only works on selected apps and not on the internet l then informed them that this condition is not displayed when making a purchase I even sent them an sms that was confirming my purchase where it also says that you have bought 20GB and nothing else was explained.

I feel cheated by MTN and I told them this as well because they stipulate on data if it can only used for a certain app or something but on this they did not. And immediately when I went into their self service code it was changed to stipulate what the data can be used for and it was no longer R249 but was now R259