Mtn selling ********** devices

Please refer to previous complaint & now to top it all off they give me an OBF- the phone was activated before I used it. It took four weeks to investigate, now I must return the phone. The store manager Lizel, has only ever communicated over the phone, I've never seen her. Nor has she apologized for any inconvenience or taken responsibility for anything. She wanted the phone immediately, but I was on the way out of the city & also demanded my data and screen protector reimbursed- she called said I should have told them this before because if I damage the phone this weekend she can't accept it! And the four weeks I used the phone ?? Doesn't count? I demanded a new or replacement phone when the investigation started but she said no! I get its your rules but surely this is a rare case & should be treated with exception? Her tone and manner over the phone was disgusting, even started arguing at some point! She's given me the regional managers email address- if he even exists- but he has not even bothered to reply. I demanded to have reimbur*****t in writing before I return the phone. I cannot wait for my contract and relationship withMTN to end!!