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winnie.ningiza winnie.ningiza

1 reviews | Active since Mar 2017

23 Oct 2018, 12:47

MTN selling fong kong phones

i purchased a Hisense cellphone from Woolworths Northgate mall branch and within a month the phone was not charging and i took it back to woolworths and they booked the phone in at mtn for repairs. i had the phone for less than 7 days after repairs and the phone just switched off and died nd would not even charge. i returned the phone to woolworths again for the 2nd time and the phone was booked in again and i only received the phone after 5 weeks and i was told that no repair has been done because of water/liquid damage. i called the woolworths complaint line and to date i have had no feedback. I am not sure if MTN is trying to rip me off or what because i paid cash for that phone and in less than 3 months it went for repairs twice and now i am sitting with a new dead phone but i am sure if it was a contract phone they would be calling me non stop for their money. I am really dissapointed in MTN and i honestly did not drop the phone into any water, i want my money back from woolworths/mtn.

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Replies (4)
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winnie.ningiza winnie.ningiza's update12 Nov 2018, 10:15
Reviewer Update
I received a call from the gentleman at Northgate woolworths, he asked me to email the feedback page to him from the repairs which i did. to date everything is quiet and nobody is getting back to me. i am really dissapointed in both MTN and Woolworths for treating me this way.
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winnie.ningiza winnie.ningiza's update26 Nov 2018, 11:30
Reviewer Update
a month later, still no feedback. i am sitting with a dead phone and the year is almost over. this is really shocking service
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winnie.ningiza winnie.ningiza's update26 Nov 2018, 11:30
Reviewer Update
a month later, still no feedback. i am sitting with a dead phone and the year is almost over. this is really shocking service
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winnie.ningiza winnie.ningiza's update19 Feb 2019, 14:34
Reviewer Update
it is now February 2019 and still no feedback... let me escalate to the ombudsman because honestly this was just a waste of my money and time. i am still sitting with a brand new dead phone and nobody is saying anything.