MTN Self Made Errors and Unwillingness to Resolve

Hi MTN SA,

I am writing to express my extreme frustration and dissatisfaction with the lack of resolution regarding my billing issue. Two weeks ago, I purchased an iPhone 16 Pro Max on a 36-month contract with an expected monthly payment of R1200 and a maximum limit of R2700. However, I have been erroneously charged R850,000 (Eight Hundred and Fifty Thousand Rand), as indicated on the first month invoice. Despite my numerous complaints and daily follow-ups, I have been continuously redirected between departments (customer service, *****, billing, and sales) without any resolution. My previous complaints have been closed without proper investigation, and team leaders have refused to take my calls. My bank did not honor the payment due to the excessive amount, and I do not have such funds available in my account. I demand an urgent resolution to this matter. I was expecting a prompt response and a formal investigation into this egregious error. However, all departments work in silos with inexperience agents and non-existent team leaders!!!!!