mK
mamosa K
1 reviews | Active since Apr 2013
14 Apr 2016, 13:26
MTN seems to never stop
I've been calling since 8 am this morning because my line has been disconnected. I was told that their system wasn't working and that I should call back in an hour. I've been calling back every hour since then and their system is still offline. my phone hasn't been working since. the most recent person I spoke to told me that my phone will not work until their systems are back up again and he doesn't know when that will be.
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MTN South Africa's replyOfficial
18 Apr 2016, 14:57Hello miss lee,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your line has been unsuspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your line has been unsuspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply18 Apr 2016, 14:57
Official
Hello miss lee,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your line has been unsuspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your line has been unsuspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***