MTN see fit to ***** money from their clients on contract never taken out

To whom it may concern

I would like to draw your attention to the fact that you have been deducting R 299.00 every month since March 2019 from my current account, although I NEVER TOOK OUT THIS CONTRACT WITH MTN.

Although your call centre, a Charmaine, contacted me on 4th February 2019 (time 10:59am) and tried to sell me this said contract, a black Friday Deal, I declined over the telephone and specifically instructed your call centre agent that I WAS NOT WILLING AND DID NOT WANT any contract, especially not such an expensive monthly contract, as I am a pensioner and this is way over my budget.

Subsequently, you had the audacity to deduct R 299.00 from my current account on 1st March. I personally went to your head office on 14th Avenue, ref no 2 ********** 1 on the 5th of March 2019, to get this so called contract, that I never took out with MTN, cancelled and my money reversed back into my bank account.

I am still waiting for one of your customer care consultants to get back to me, but to no avail.

You again deducted R 299.00 from my current account on 1st April 2019, which I had my bank reverse.

You again had the absolute audacity to again deduct R 920.00 off my bank account on 1st May 2019 and I am now at my wits end – this is unacceptable. How dare you????

I want a copy of the telephone conversation with your call centre agent Charmaine, where it very clearly states that I do not want this contract, that I am a pensioner and that I do not need, nor can afford such an expensive contract. I received a call from another one of your agents about 10 days later to bring the contract to my house, which I again declined as I had not taken out any contract with MTN, nor did I ever sign any such contract. Please show me the said signed contract, as my signature is definitely not on any such contract.

I will again have my bank reverse this ********** amount and should you deduct again from my account next month in June 2019, will lay a charge of theft against MTN at the police station.

I really hope that this sorry episode can be resolved once and for all – I will never be dealing with MTN again.

Thank you in advance

Mr. R Franz