MTN Security Sytems and ***** prevention suspect

I have a contract with MTN that costs R289.01 per month. On 30 November MTN took R2797.61 from my account. I contacted their ***** department immediately and they told that me 2 new accounts had been opened on line in my name in October. I informed them that I knew nothing about this. I was told the new accounts had been closed. I also wrote emails to their ***** help department and received an automated response. I have heard nothing since. Yesterday MTN took R9524.50 from my bank account. MTN have obviously done nothing about this ***** and theft!!!!!!!!

So, firstly MTN's security systems appear vulnerable, as it seems a simple matter for ********s to ***** their customers personal information and open accounts on line in other peoples name, Secondly, their ***** department appears to be dysfunctional as it does nothing to investigate and solve *****ulent activity and theft. Thirdly, MTN seem totally disinterested in assisting it's customers when urgent security breaches occur. Fourthly, they continue to take large amounts of cash out of my bank account with impunity. Surely the account should have been suspended as soon as the ***** was reported. Obviously MTN seems to think that identity theft, ***** and financial mismanagement are okay. They have allowed this to happen, have not done anything about it after a month, and have not communicated with me throughout this ordeal. Shameful!!!!!! I reserve all my rights.