1 reviews | Active since Jun 2016
<p>I am Less Makhathini I have been using mtn more than 15 yrs nw my job sometimes requires that I go abroad for 6 months to a year . Last year (2015) June before I board the plane I made roaming on my simcard no *** with the hope that whatever bank transaction I will be able to monitor as the number is Ricced and registered on the internet banking with my bank . The first 2months I could receive messages whenever I make transactions after that I could not even register any account and it stopped like that. I came back today and bought a new simcard with the hope that I will do simswap and have my number I called 173 and an operator answered and i wanted simswap he asked me some few questions thereafter he told me my number has been recycled I said how possible the number is registered under my name and sms sent to that number is confidential the name of the agent he said is Sumani the reference of the call was *** I said he must explain how did this happen does it means all my confidential information is seen by someone else . He said I mst go and update that sensitive information with the bank and submit the new number which is *** . I told him that Mtn is careless if my number can be given to someone and that person sees my bank account details and that is a high risk I will seek a legal advice. He said that will be a fruitless effort because the information he gives me is written when purchasing a simcard and I did not see such otherwise I was going to change the product and that was the answer I must take </p>
Good Day Less Gerber,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a Prepaid number is deactivated after 3 months if no chargeable call has been made. If you are unable to make a chargeable call within every 3 months to make sure your number stays active then you can do the following steps to activate the Access 4 Life service which will help when you are abroad.
Dial 555 and choose option 4 for 'Access 4 Life' , R30 airtime will automatically be deducted every 3 months to keep your number on the Network. You will need to ensure that you have airtime for the deduction.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day Less Gerber,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a Prepaid number is deactivated after 3 months if no chargeable call has been made. If you are unable to make a chargeable call within every 3 months to make sure your number stays active then you can do the following steps to activate the Access 4 Life service which will help when you are abroad.
Dial 555 and choose option 4 for 'Access 4 Life' , R30 airtime will automatically be deducted every 3 months to keep your number on the Network. You will need to ensure that you have airtime for the deduction.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
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