TN
Thembeka N

1 reviews | Active since Nov 2018

13 Nov 2018, 08:28

MTN Secunda

The service is absolutely horrible. Took a data contract with them in August assisted by Mahlaha Morobe, I’ve since been receiving 40GB instead of 70GB. I went back to the store to to get assistance and for them to give me a full contract as MTN wants that before they can rectify the problem only to be told the contract is in the warehouse. The “Supervisor” tried to assist and gave up. I’ve been waiting for that contract to arrive, nothing, yet I’m still making my full payments as I stand to be blacklisted if I don’t pay. Any assistance would be highly appreciated but don’t bother going to MTN Secunda as their service is horrible and the they are all playful in that store.

0
Replies (2)
MTN South Africa
MTN South Africa's reply14 Nov 2018, 09:19
Official
 Good day Thembeka 

Thank you for taking the time to raise your concerns with MTN.

I will be investigating this for you.

I will keep you updated.

Warm Regards 
Renall Chetty
Complaints Management Team


Best regards,

TN
Thembeka N's update14 Nov 2018, 11:01
Reviewer Update
Thank you so so much, that would be highly appreciated. I almost gave up as I didn’t know what else to do.