TN
Thembeka N
1 reviews | Active since Nov 2018
13 Nov 2018, 08:28
MTN Secunda
The service is absolutely horrible. Took a data contract with them in August assisted by Mahlaha Morobe, I’ve since been receiving 40GB instead of 70GB. I went back to the store to to get assistance and for them to give me a full contract as MTN wants that before they can rectify the problem only to be told the contract is in the warehouse. The “Supervisor” tried to assist and gave up. I’ve been waiting for that contract to arrive, nothing, yet I’m still making my full payments as I stand to be blacklisted if I don’t pay. Any assistance would be highly appreciated but don’t bother going to MTN Secunda as their service is horrible and the they are all playful in that store.
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Replies (2)0
Replies (2)MTN South Africa's replyOfficial
14 Nov 2018, 09:19 Good day Thembeka
Thank you for taking the time to raise your concerns with MTN.
I will be investigating this for you.
I will keep you updated.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns with MTN.
I will be investigating this for you.
I will keep you updated.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply14 Nov 2018, 09:19
Official
Good day Thembeka
Thank you for taking the time to raise your concerns with MTN.
I will be investigating this for you.
I will keep you updated.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns with MTN.
I will be investigating this for you.
I will keep you updated.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
TN
Thembeka N's updateReviewer Update
14 Nov 2018, 11:01Thank you so so much, that would be highly appreciated. I almost gave up as I didn’t know what else to do.
TN
Thembeka N's update14 Nov 2018, 11:01
Reviewer Update
Thank you so so much, that would be highly appreciated. I almost gave up as I didn’t know what else to do.
