GP
Geodrey Percy-Khanyile
1 reviews | Active since Jul 2019
09 Feb 2020, 12:03
MTN SE ****
I would urge everyone that has mtn to leave and go to another network. not only couldn't I Use my data due to their ****py systems but the legal department have the nerve to send me inflated amounts I have to pay. that will never happen. you are nothing but *****s. *****ing people's hard earned money. hulle Is some ****e
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Replies (2)
MTN South Africa's replyOfficial
10 Feb 2020, 12:10Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please take note that your account is in arrears with R650.00
Your debit orders were stopped from your side at the bank Code 32. Since December 2019 the account was not paid.
Please make payment for the balance owing to the account.
Absa bank
***
Use your account number as reference A***
Payment will only reflect in 3 days on the account.
Kind Regards,
Alice van der Merwe
MTN
.
We sincere apologized for any inconvenienced caused to you.
Please take note that your account is in arrears with R650.00
Your debit orders were stopped from your side at the bank Code 32. Since December 2019 the account was not paid.
Please make payment for the balance owing to the account.
Absa bank
***
Use your account number as reference A***
Payment will only reflect in 3 days on the account.
Kind Regards,
Alice van der Merwe
MTN
.
Best regards,
MTN South Africa's reply10 Feb 2020, 12:10
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please take note that your account is in arrears with R650.00
Your debit orders were stopped from your side at the bank Code 32. Since December 2019 the account was not paid.
Please make payment for the balance owing to the account.
Absa bank
***
Use your account number as reference A***
Payment will only reflect in 3 days on the account.
Kind Regards,
Alice van der Merwe
MTN
.
We sincere apologized for any inconvenienced caused to you.
Please take note that your account is in arrears with R650.00
Your debit orders were stopped from your side at the bank Code 32. Since December 2019 the account was not paid.
Please make payment for the balance owing to the account.
Absa bank
***
Use your account number as reference A***
Payment will only reflect in 3 days on the account.
Kind Regards,
Alice van der Merwe
MTN
.
Best regards,
GP
yes code 32 is debit in contravention with mandate signed. I couldn't use my data because of yours systems so me not being able to use my data I've paid for is against the agreed mandate. please explain how two months of debit orders which is R260 a month amounting to R520. please explain to me how it went to R650? I couldn't use my data but you expect me to pay for data I could not use.
On Tue, 28 Jan 2020, 18:08 Customer Care, <***> wrote:
Good day Sir/Madam,We apologize for the delayed response.Kindly be advised that management took a decision to give you 50% of your monthly subscription in December month of 2019 including the unpaid return debit order penalty fees amounts of R11.50 x3 as a Goodwill Credit. The total amount to be credited is R164.50 including VAT.We look forward to being of service to you in the future.Kind Regards,
Ofentse Malole
MTN SAReference Number: ***
Geodrey Percy-Khanyile's updateReviewer Update
10 Feb 2020, 12:48yes code 32 is debit in contravention with mandate signed. I couldn't use my data because of yours systems so me not being able to use my data I've paid for is against the agreed mandate. please explain how two months of debit orders which is R260 a month amounting to R520. please explain to me how it went to R650? I couldn't use my data but you expect me to pay for data I could not use.
On Tue, 28 Jan 2020, 18:08 Customer Care, <***> wrote:
Good day Sir/Madam,We apologize for the delayed response.Kindly be advised that management took a decision to give you 50% of your monthly subscription in December month of 2019 including the unpaid return debit order penalty fees amounts of R11.50 x3 as a Goodwill Credit. The total amount to be credited is R164.50 including VAT.We look forward to being of service to you in the future.Kind Regards,
Ofentse Malole
MTN SAReference Number: ***
GP
Geodrey Percy-Khanyile's update10 Feb 2020, 12:48
Reviewer Update
yes code 32 is debit in contravention with mandate signed. I couldn't use my data because of yours systems so me not being able to use my data I've paid for is against the agreed mandate. please explain how two months of debit orders which is R260 a month amounting to R520. please explain to me how it went to R650? I couldn't use my data but you expect me to pay for data I could not use.
On Tue, 28 Jan 2020, 18:08 Customer Care, <***> wrote:
Good day Sir/Madam,We apologize for the delayed response.Kindly be advised that management took a decision to give you 50% of your monthly subscription in December month of 2019 including the unpaid return debit order penalty fees amounts of R11.50 x3 as a Goodwill Credit. The total amount to be credited is R164.50 including VAT.We look forward to being of service to you in the future.Kind Regards,
Ofentse Malole
MTN SAReference Number: ***