PK
Pieter K

1 reviews | Active since Jan 2016

28 Jan 2016, 15:58

MTN *****ing me to pay the Nigeria fine?

17/04/15- Received a 'Final notice for payment of outstanding debt and notice of cancellation of subscriber contract' via email, dated 23 March 2015, for an outstanding amount of R786-80 and an early cancellation charge of R238-00.<br> 28/04/15- Visit Mtn store in Somerset Mall to settle. Mr Madoda Hermans informs me that the early termination fee has to be recalculated because of the time lapsed. He sends a request via email. In the meantime, i was now owing R1919-05 (up with R1132-25 in 2 months on a R298-00 monthly bill?) Which i then paid. <br> 15/06/15- No so i visit mr Hermans again, and he sends another mail. <br> 25/08/15- Still no feedback. Visit the store again and mr Isaac Shuping sents another mail to accounts. <br> 10/11/15 - I got a reply! But not from Mtn. Shapiro Shaik Defries Attorneys. 'Urgent request for payment' for R5315-97! <br> 13/11/15- Visit the store and Mr Hermans sends yet another mail. Received a reply same day from a Mr Sibosiso Nkgothwe (legal dept) for an amount of R3483-40.<br> 27/11/15- I sent a mail to Mr's Hermans and Nkgothwe threatening them with Hello Peter.<br> 26/01/16- Receives a mail from the attorneys of 'Final Opprtunity'<br> 28/01/16- Any reply from Mtn yet? Nope!

0
Replies (2)
MTN South Africa
MTN South Africa's reply02 Aug 2016, 07:31
Official

God Day Pieter

Thank you for your post.

Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that we have escalated the matter to the management team of our Legal department for resolution. They will investigate and revert to you with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind regards,

Zukiswa

REQ: **********

PK
Pieter K's update26 Oct 2016, 20:31
Reviewer Update

After being told by MTN 3 times (04/04/2016 by Kevin, 14/04/2016 by Alice van der Merwe and 02/08/2016 by Zukiswa) that they will attend to ny problem, nobody has. So what feedback am i suppose to give?