1 reviews | Active since Oct 2013
MTN ***** you over any chance they can
I upgraded my Cellphone last year Nov, and asked the consultant to update with MTN insurance. Of which MTN did not update my insurance and now that I put a claim in they are not willing to do the claim because this was not updated and I have still been paying for insurance the whole time. Now I am sitting without a phone.
Good day Angel,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day Angel,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team