MTN Scores 0 in Customer Service.

So far starting on the 11/10/2014 and 8 reports on this website and now 11 months later MTN has yet to sort out my upgrade. The short version is that I will only upgrade providing my monthly spend remains similar to what I currently spend, but when I choose the upgrade package that will achieve this MTN then advise that the handset is either discontinued or out of stock and the only packages that are available will cost me much more on a monthly basis. I will let the public decide what the term for that is as it cannot be published on this website. Before the MTN spin doctors replies with all the excuses under the sun, I am dealing directly with MTN not one of there retail outlets. To date I have been advised 19 times that someone would contact me to resolve the issue, MTN you have failed 19 times. I have just received a call to upgrade my data package with them, the consultant could not work out how to say my name so just decided to call me \Greg""