MTN - Scaring off potential new customers - ****** identity - applications

Listen. This is ridiculous, frustrating and downright scary. I tried to open my first account with MTN in December 2020 @ N1 City mall shop I was assisted by Anthia one of the consultants there. She had me going to pull bank statements and copy of ID book ect. Finally I gave it all to her and she will call me back once they have stock available of the handset. Fine. 5 months later I heard absolutely zero from MTN. Finally I have the courage and time again to try again at another store in Canal Walk. The whole shebang again to be told afterwards. "Sir there is an error on our system" WE don't know what to do, Just try buy it online. FINE - Now Im thinking I should rather stick to my current network "their biggest competition" . Now I must start calling around to figure what the problem is on MTN system. Long story short, it turns out out my application I app**** for the first time is under ***** investigation along with my ID number - Did someone stole my identity? Gee I call MTN call center - No one awsers the phones.