SM
Shashika M

1 reviews | Active since Aug 2015

16 Aug 2015, 19:25

MTN ****S THEIR CLIENTS

My contract expired and was moved to monthly billing. I tried for longer than 6 months to move it to prepaid. Every time I called the call centre I was disconnected. Every time I went to a branch they were offline . Even after I managed to get through the call centre once I waited more than 45 minutes with no response except the call tune.Even the staff were embarrassed and said its ongoing as staff were on strike. I sent 3 emails and no response. Even tally I had to renew the contract as I had no other choice. The branch helped with that. They don't answer their calls and force you to contract with them and their service stinks . I have another contract ending next month and I want to give 30 days notice now and I tried calling the call centre and off course they never fail not to surprise. My call to the call centre was disconnected 6 times. I will stop my debit order if they don't contact me . I have already cancelled 2 contracts with them going for 3rd . Step up your service. You leave a sour taste in my mouth .

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Sept 2015, 15:57
Official
Hello Shashika23,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.

As per our telephone conversation, you advised that you have made other arrangements.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,