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Maria B

1 reviews | Active since Jul 2019

16 Jan 2020, 17:11

MTN ****s customers

After being basically stalked by MTN's telemarketing team, I stupidly bought a data contract from them. The person on the other end promised that I would be able to transfer the data from the contract to my existing prepaid number. After multiple phone calls and no less than 10 visits to multiple MTN stores, it turns out that the only way I can access the data is by means of a mobile router - how fun to carry around 2 devices at all times and have to pay for a router in addition to the contract Ive been paying for months THAT I CANNOT USE. MTN's customer service, LIES and blatant ******** is appalling.

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Jan 2020, 18:39
Official
Thank you for your post.

We sincere apologized for any inconvenienced caused.

Please be advised that contract data allocations cannot be transferred to a prepaid number. We have requested for the recording to listen to. 

Kind Regards,

Alice van der Merwe
MTN  

Best regards,