1 reviews | Active since Sept 2016
<p>I am beyond ****ed with MTN. A few months back I noticed an increase on my bank statement and called MTN to query why I am being billed more than my usual amount. I was told that I changed the data limit on the phone from 0 to R3200.00!!!!! and that my current bill is over R2,000.00!!! The MTN consultant I spoke to, refused to drop the limit and told me to do so myself. I advised her that I have no idea how to do it myself and she advised me to do some *141* thing - Note, that I still have no clue how to change limits, I contacted a MTN store and they removed the limit, that as per my knowledge, was nil since beginning of this contract. I continued querying this and receveid a response from the store to advise that MTN has resolved the issue and that I changed my limit! NOBODY from that CALL CENTRE CALLED ME BUT THE ISSUE WAS RESOLVED???? Refer to REQ: ********** by Maritz, Vivienne. I was billed R648.15 in May, R716.61 in June, R2080.59 in July and now in August R1045.71? I did not change this limit. I do not know how to change a limit. Infact, the number that is being billed is hardly even used!!!! I DEMAND my money back, and I would lilke to have this contract cancelled! I will put a stop on my debit order and u can gladly suspend the line as I really do not need this contract at all. I EXPECT a RESPONSE ASAP!!!!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system and the queries logged on your account it shows that the data was used and there were changes made to the usl on the client side. A billing query that was logged on your behalf to the billing team was closed as no credit due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system and the queries logged on your account it shows that the data was used and there were changes made to the usl on the client side. A billing query that was logged on your behalf to the billing team was closed as no credit due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
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