MTN ******** subscribers and misrepresenting their choices when purchasing data and airtime.

My name is Zamo Khuzwayo and my number *** MTN is cheating my airtime and data purchases. I have had my account with MTN since May 2008 on a prepaid basis. During this period MTN, made me choose whether I wanted to use my airtime whenever my data credit was depleted. I elected to block the use of my airtime. Even as recent as on 20th January 2023, MTN sent me an SMS stating that my MN 1GB bundle has expired. My airtime is blocked from being used as my bundle has run out.

Secondly, for many years now, since FNB introduced a banking application and a functionality to purchase data and airtime using the Banking App, I have been buying my data using the APP. There is no option to buy data specifically for Youtube and whatever else, but it's just one option, just data which could be used anywhere.

On the 24th I recharged my account with 1GB of data at a cost of R85. MTN confirmed that with a series of SMS, as they usually do. This phone I hardly use, because I have another phone account with another service provider and on contract. So I have plenty on data from there, in addition to an uncapped wi-fi at home. So, usually, my MTN data and airtime purchases last me for up to a month if not more.However, lately,my data and airtime have been getting depleted very fast until I had to enquire this morning, 30 January 2023.

Before calling the call centre, I attempted to log into a virtual meeting, but discovered that I couldn't because the phone said I am off line. I checked my data and airtime balance I discovered that I had just under 1GB of data and all of sudden, airtime I loaded on Friday was gone.

So I could understand that how come I couldn't login into a meeting when I had data. After restarting my phone, but still being unsuccessfuly, I called the call centre. The consultant informed me that I had data for Youtube and other social media services which I couldn't explain. She also informed me that my phone was not using airtime instead of data. She also said there was no record on the MTN system me purchasing data on the dates I mentioned. Although I had a typical series of SMSs which one receives whenever purchasing data and airtime from MTN confirming this. When I enquired how did the use of my airtime suddenly became unblocked when I had long time ago elected not to use it, and also the most recent SMS from MTN had confirmed this, she couldn't answer this, except to refer me to some numbers to dial. So, I need MTN to return my data to normal data because I did not purchase data for Youtube and videos.

This is ******** customers of their hard earned money.