1 reviews | Active since Apr 2020
Mtn ******** people
****: MTN Gamer+
I recieved these 2 message from MTN on 12 Feb 2020 during the morning hours while I was asleep. This is a **** and is tarnishing your brand. After struggling for a few weeks I did manage to unsubscribe this morning.-I am a mtn costumer for years now and my fiance took out the mtn made for you home contract with mtn. How can you register this device for something like this without even asking the costumer if its okay? If I didn't go into my device settings to see this message I would of lost alot more money. This is unacceptable and our bill was much higher than usual. Im extremely unhappy that you guy added a services to a home device without asking and ******** people. I do want a refund on this services that added to the monthly bill.
Message 1: Y'ello. You have been successfully registered with MTN Gamer+. Your account username is 276××××069 and your password is ×7×××2.(I removed the digits for security reasons). Message 2: Y'ello. Thank you for subscribing to MTN Gamer+ at R3.03/day or a lesser amount. 1st day is Free. Visit now http://bit.ly/2CYEXbK. To cancel dial *155#. Call 135 for help. Ts&Cs www.mtn.co.za.
If you are unable to action this request with the information provided, kindly provide me with the relevant contact details on your side to action a ***** complaint...and please not the standard call centre number.
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
We have checked the number and cannot find the subscription . However you can unsubscribe on *155# select option 1 , if the is a subscription it will give details then you can choose an option to cancel.
Another option is to dial *141*5# choose option 4 for Content Services then select option 1 Manage Content Services the you can cancel if the is any active.
If you get a respond saying you do not have any active Subscriptions Services on your number then it means you are not Subscribed to anything.
Kind Regards,
Complaints Management Team
MTN
Best regards,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
We have checked the number and cannot find the subscription . However you can unsubscribe on *155# select option 1 , if the is a subscription it will give details then you can choose an option to cancel.
Another option is to dial *141*5# choose option 4 for Content Services then select option 1 Manage Content Services the you can cancel if the is any active.
If you get a respond saying you do not have any active Subscriptions Services on your number then it means you are not Subscribed to anything.
Kind Regards,
Complaints Management Team
MTN
Best regards,