1 reviews | Active since Mar 2018
MTN ******** It's Clients!
For the past 4 months now I have been getting subscription SMS's without me subscribing to anything!!! This is costing me money I can't afford to just dish out! I have been a client for over 16 years now and am going to change to Vodacom. I am getting SMS's while I am out cycling at 6am in the morning, and most recently, I am getting SMS's at 2am in the MORNING!!! I want my money back from the past 4 months! My bill is supposed to be R150 per month, but I am now being billed between R250 and R500 a month! All the Call Centre can say to me is, "You clearly subscribed to these"... NO I DID NOT!!!
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that a usage report has been requested to view and validate amounts billed for the past 4 months. Once received this will be investigation of which feedback is to be given on the outcomes to then close off and resolved the matter regarding content charges.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that a usage report has been requested to view and validate amounts billed for the past 4 months. Once received this will be investigation of which feedback is to be given on the outcomes to then close off and resolved the matter regarding content charges.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,