1 reviews | Active since Dec 2016
MTN ******** Customers of Airtime
<p>Today, I recharged my account with R70 airtime which I planned to convert to data. 2 minutes later my airtime balance is R27. I want to know what happened to my airtime in 2 minutes. This is just unacceptable. MTN has just lost the plot. I have been a loyal customer for years now but this experience is leaving a bitter taste in my mouth about your network..</p>
Good day Creselda,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the airtime of R70 that was loaded on the 2016-12-09 at 08:50:11 was reserved for data when your handset connected to multiple internet sessions. We advise that you close off all the internet pages you are not using or switch off the mobile data when loading airtime. A 1Day data bundle was purchased for R25 leaving the balance to R44.49. Further in the day a recharge for R30 was made making the balance to be R74.49 thereafter a 1GB data bundle was bought for R65.
Please be advised that when checking the balance and you have a reserved amount you may want to reboot your handset to release the airtime that is reserved for the data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Good day Creselda,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the airtime of R70 that was loaded on the 2016-12-09 at 08:50:11 was reserved for data when your handset connected to multiple internet sessions. We advise that you close off all the internet pages you are not using or switch off the mobile data when loading airtime. A 1Day data bundle was purchased for R25 leaving the balance to R44.49. Further in the day a recharge for R30 was made making the balance to be R74.49 thereafter a 1GB data bundle was bought for R65.
Please be advised that when checking the balance and you have a reserved amount you may want to reboot your handset to release the airtime that is reserved for the data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***