MTN ******** Customers

My contract began November 1st, 2022 yet I have had absolutely no connection, no service from day one. My numerous emails to customer service requesting assistance have been unanswered yet I am debited in full each month. I have resorted to having the debit orders reversed, now my account is being handed over to creditors. How does MTN get away with this?! They are intent on ******** customers over the phone by marketing products that don’t work, taking our money and completely ignoring our requests for help?!? This is my second post, but it’s clear that MTN will not respond. What recourse do we have as customers who are ignored?