ZA
Zakariyya A
1 reviews | Active since Jul 2013
14 Aug 2016, 18:06
MTN ******** again
<p>I have just received an sms notification that I am subscribed to MTN Play airG!</p> <p>The message reads as follows: Reminder: Ur subscribed to MTN Play airG * R2/Day. For help call + ********** 7985. To unsubscribe click here http://m.airg.xa/out</p> <p>I did not subscribe to this service! I dialed *141*5# which states I am not subscribed to any such service.</p> <p>How is it possible that a service with MTNs name in it is allowed to just take money from you without your permission. We have to jump hoops and FICA just to get a SIM card but to take money there's no process at all. Ridiculous. Remove this immediately and refund whatever has been taken so far. </p>
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MTN South Africa's replyOfficial
15 Aug 2016, 14:57Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have sent the request to have the service cancelled; you will get an SMS notification to confirm the cancellation.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply15 Aug 2016, 14:57
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have sent the request to have the service cancelled; you will get an SMS notification to confirm the cancellation.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,