MTN ********

on 23/11/2022 i was contacted by MTN and was told that i was eligible for an upgrade on 2 of my contracts. It was a black Friday promo: 32GB Data and 525 anytime minutes. while on the call with consultant i had accepted the upgrade for both my contracts....i called MTN today 13/12/2022 to do a follow up and was told that the upgrades had not been finalized (no one from MTN can explain why) and was cancelled. Was then told that we can no longer get that promo and that we have to opt for a different promo/package which they currently have.

so my question to MTN is that if I had confirmed and agreed to opt in for the black Friday promo which was offered to me by MTN directly , what seemed to be the issue? if there was some details missing shouldn't someone from MTN contact me and advise accordingly ?

utterly disappointed with the service from MTN