MTN ****med me!

Item: MTN South Africa
Rating: 1
Author: kirsty-anne pelser

I have been without a phone since Tuesday as MTN and one of their call centre neighbouring companies or whatever delivered the wrong phone and are now failing to call me back with any calls recorded during the process of getting the new contract with them. This is honestly pathetic, either MTN needs to make better choices as to who they get to sell their products or they need to be clear about what they're selling before they sell it!

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

06 Aug 2018, 08:33

Dear Kirsty- Anne

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.

Sincerely,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MTN South Africa's reply06 Aug 2018, 08:33

Official

Dear Kirsty- Anne

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.

Sincerely,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MTN ****med me!

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