mtn ****med me

Item: MTN South Africa
Rating: 1
Author: susan T

THE CONTRACT IS R89.00 DATA ONLY DEAL. A DOUBLE DATA DEAL I E 4GBDAY 4GBMIDNITE. TO 6AM. *141# says 5gb , Iget sms thanking me for buying a gb on promo.no my topup is set to zero. no.no. no. R89.00 is the contracted amount. otherwise cancel the contract at your expense. This is outrageous! do you tell pro-rata contracts exactly how much data is available. The app is as confusing as the contract. please send sms with exact data remaining so that it is on record. x data day x data night.!

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

15 Feb 2018, 17:23

Dear Valued Customer,

Thank you for taking the time to raise your concerns with MTN.

We have evaluated your account and picked up that your data balance is (4.2 GB) day,2.0 GB night express data and 441.7 MB data promotion please dial *141# to check your balances.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply15 Feb 2018, 17:23

Official

Dear Valued Customer,

Thank you for taking the time to raise your concerns with MTN.

We have evaluated your account and picked up that your data balance is (4.2 GB) day,2.0 GB night express data and 441.7 MB data promotion please dial *141# to check your balances.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

susan T's updateReviewer Update

16 Feb 2018, 02:25

no.how many times must I repeat THE CONTRACT. IS 4gb day + 4gb nite. please check your published package and make sure my balance is ammended each and every month to reflect 4+4gb.thank you for your immediate attention.

susan T's update16 Feb 2018, 02:25

Reviewer Update