1 reviews | Active since Jan 2016
MTN - **** Subscription FEES
I am most disappointed with MTN and their service, as a loyal and well paying customer, I expect much better standards from you.
I miraculously, continue to be charged a CONTENT FEE without subscriptions and as per the volume of complaints, it seems that I am not the only one.
Is this part of an MTN ****? Please justify yourself? Consultants are ever-ready to explain how *141*5# will help me. But... Does it really?
Is that "cancellation" supposed to make me feel better? It sure is not making my pocket feel better. I would appreciate a speedy response. I've had this matter for years. I've lost THOUSANDS of rands in total to this ****. Is this the reputation MTN wishes to hold ?
THOUSANDS of rands is nothing to a company that makes MILLIONS, but to a middle-class individual like myself and my unemployed father(the account holder), every penny counts.
If I get charged a cent more than what I have HONESTLY USED, I will have no choice but to take further legal action. I expect your speedy response and remuneration for the fees as I am not willing to pay a cent more than what I have used.
Good day Roviera,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the cell number concerned here or your ID number so that we may be able to pick up your details.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Roviera,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the cell number concerned here or your ID number so that we may be able to pick up your details.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
