1 reviews | Active since Jun 2016

13 Mar 2018, 22:50

MTN **** people

I've been with MTN 19 years but now as soon as my contract expires im leaving them.

I took a data contract with them on 20 March 2018 , according to the contract I was suppose to get 10G day and 10G night. MTN only gave me 5G. I went back to the store on 22 March and they login a query, ive also called MTN twice, left them favebook messages which they don't respond to. Its been full 21 days now, and I bet month end they are going to charge me full price. I'm planning to take legal actions , as this is *****.

My refference number is ********** 93 or 1- ********** 3254

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Replies (3)
MTN South Africa
MTN South Africa's reply15 Mar 2018, 00:10
Official

Thank you for post Mr. Lukhele

Kindly note that a request for copy of contract will be done to confirm package with promotion to have it corrected for promotional data to reflect. A notification will be sent once the above actions are complete.

We sincerely hope that we are able to restore your faith in us.

Kind regards

Kevin.

Best regards,

's update28 Mar 2018, 07:26
Reviewer Update
Hi MTN , its been over a month and this issue is still not resolved. I've been calling but still nothing, the sad thing is that I got billed full amount which is ******* because I'm paying something I didn't not use. I will be seeking legal advice on the matter because its clear that MTN has no plans of fixing this anytime soon
's update18 Apr 2018, 06:36
Reviewer Update
MTN, its almost 2 months now and still no feedback. If you guys cannot fix the matter kindly realese me off the contract.