YH
Yaseen H
1 reviews | Active since Oct 2012
01 Jun 2015, 09:31
MTN ********** and bad service
Saturday morning I tried purchasing Data through MTN's USSD menu *141*10# which requires you to register with your banking details, I am well aware of the ****s that are going around but this was from a legitimate MTN services.<br> As soon as I completed my registration I received a SMS from MTN \You have recently performed a SIM SWAP please contact your call centre". Currently there is no available MTN call centre service due the strike"
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Replies (1)
MTN South Africa's replyOfficial
04 Jun 2015, 14:21Hello hypnotic,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
This matter has been escalated to the management team of The Cavendish store for urgent attention.
According to our records a sim swap was done on the 24th March 2015 and not in May.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
This matter has been escalated to the management team of The Cavendish store for urgent attention.
According to our records a sim swap was done on the 24th March 2015 and not in May.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Bronwyn
REQ:***
MTN South Africa's reply04 Jun 2015, 14:21
Official
Hello hypnotic,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
This matter has been escalated to the management team of The Cavendish store for urgent attention.
According to our records a sim swap was done on the 24th March 2015 and not in May.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
This matter has been escalated to the management team of The Cavendish store for urgent attention.
According to our records a sim swap was done on the 24th March 2015 and not in May.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Bronwyn
REQ:***