MTN ****

I app**** for a new contract. On applying I clearly stated that I want to keep my old number. The lady assisting said yes yes, and even asked for the number I want to keep.

Phone gets here with a new sim. New sim inserted, does not work. I call MTN.. No, I need to RICA the new sim then request a sim swap, on their fancy self service app. Tried this, app does not work. kept trying for a few days. With no luck, I went back to the branch. The gentleman kindly informed me that the sim in question is already RICA'd... in confusion, I asked, but the sim doesn't work? He doesn't know why, but it is active. So while being there I asked if we can do the sim swap, to which he rep**** I CANNOT! I had to request I want my old number when I app****. Told him that I did this exact thing, I have the call recording saved on my phone... to which he said sorry, he can't sim swap. So I asked why they told me this could be done, to which he said, head office will promise anything just to get the contract signed. Exact Quote of Words.

Went home and called MTN. WITH NO LUCK. everything I ask, 'oh I can't do that", I was directed to 4 different people, not one of them could help me. So in anger I wanted to cancel the contract, 'oh I can't do that", then she put the phone down in my ear.

So now I have a nice contract on a sim card that is 'active' but not working! and my old number still on another sim, which I am paying extra for for data etc. I am very sorry, but MTN will not get a cent out of me for this contract. The terms given when entered into the contract is not being kept to. They can come and take the phone back for all I care! LIES LIES LIES. Cannot trust a single ****** company.

P.S: this exact thing happened to my mother in law december 2022.