MTN ****

MTN are the **********.

This is the third time this year, I have been RICA barred, and someone has performed a sim swap to access banking details, once they managed!

How disgustingly unhelpful all the MTN staff is, from the call centre, to 135, to the in store staff (Bedford Centre), and then the lady on the phone wants to tell me I took a call and gave sensitive information or I clicked on an sms, etc! (Which is it lady, make up your mind!)

I did none of those things, I work in IT, I don't answer calls I don't know, and if I do and can hear its a call centre, etc, I hang up. I definitely don't reply to any sms and/or email that I can not identify as authentic and if I have a doubt I contact the institution directly to verify, I am overly cautious preciously because I know what happens!

So, please, don't tell me what I did or didn't do.

And, finally the last thing, how does one do a sim swap, you are meant to provide a copy of your ID and proof of residence when doing so, so, MTN, is in on this ****!

Now, I have no phone, for an hour, and I have to close my accounts, until I call them again, with my sim card number to reactivate my line, unacceptable!

Good people get punished and evil gets away as usual!

Disappointed, angry and I am rightfully entitled to be feeling as such and more!

I didn't even want to give one star, that's how I feel about MTN, and there staff.