EZ
Eshazear Z
1 reviews | Active since Sept 2012
29 Jun 2017, 08:08
MTN **** 30246
<p>1. Checked my airtime balance (it was +- R40)</p> <p>1. Bought new DATA bundle (pay-as-you-go) for R35 (100MB).</p> <p>2. Immediately received 3 SMS replies from MTN (1 confirmation, 2 spam marketing)</p> <p> One of the spam marketing SMS's contained "send STOP to 30246 to opt out"</p> <p>3. Send SMS 'STOP' to 30246</p> <p>4. Received reply that I have been successfully unsubscribed.</p> <p>5. Checked my AIRTIME balance (it is now 0!)</p> <p> </p> <p>MTN ****! The SMS to 30246 used all R40 of my airtime, and still hasn't unsibscribed me from the unwanted MTN SPAM!</p> <p>I want a REFUND immedediately please, and STOP spamming us with your marketing JUNK!</p>
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Replies (7)0
Replies (7)EZ
Eshazear Z's updateReviewer Update
29 Jun 2017, 08:11Note - My DATA balance was correctly updated (I now have +100MB DATA), but my AIRTIME balance was reduced to 0 without making any other calls or SMS's.
EZ
Eshazear Z's update29 Jun 2017, 08:11
Reviewer Update
Note - My DATA balance was correctly updated (I now have +100MB DATA), but my AIRTIME balance was reduced to 0 without making any other calls or SMS's.
MTN South Africa's replyOfficial
29 Jun 2017, 08:48Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your query to our supervisory team for assistance.
Kind Regards,
Ishie
Best regards,
MTN South Africa's reply29 Jun 2017, 08:48
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your query to our supervisory team for assistance.
Kind Regards,
Ishie
Best regards,
EZ
Eshazear Z's updateReviewer Update
29 Jun 2017, 08:54Just loaded additional Airtime (R100) so that I can actually use my phone.
Immediate got another SPAM message as well.
"For R19... etc. buy more airtime... "
STOP SPAMMING US!
EZ
Eshazear Z's update29 Jun 2017, 08:54
Reviewer Update
Just loaded additional Airtime (R100) so that I can actually use my phone.
Immediate got another SPAM message as well.
"For R19... etc. buy more airtime... "
STOP SPAMMING US!
MTN South Africa's replyOfficial
29 Jun 2017, 08:56Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the complaint to the marketing department to remove your details from the list.
The airtime for R40.00 will be allocated to the sim card today.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply29 Jun 2017, 08:56
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the complaint to the marketing department to remove your details from the list.
The airtime for R40.00 will be allocated to the sim card today.
Kind Regards,
Alice van der Merwe
Best regards,
EZ
Eshazear Z's updateReviewer Update
29 Jun 2017, 09:01Thank you for the swift response reponse.
I can confirm my airtime now reports R140.
I am updating my rating to two stars as a result - because half of the issue has been resolved.
If you can confirm that I will no longer receive any more SPAM, I will update my review again.
EZ
Eshazear Z's update29 Jun 2017, 09:01
Reviewer Update
Thank you for the swift response reponse.
I can confirm my airtime now reports R140.
I am updating my rating to two stars as a result - because half of the issue has been resolved.
If you can confirm that I will no longer receive any more SPAM, I will update my review again.
EZ
Eshazear Z's updateReviewer Update
03 Jul 2017, 11:10I still have not received a reply or feedback on the MTN spam issue. Could someone follow this up please?
EZ
Eshazear Z's update03 Jul 2017, 11:10
Reviewer Update
I still have not received a reply or feedback on the MTN spam issue. Could someone follow this up please?
EZ
Eshazear Z's updateReviewer Update
05 Jul 2017, 09:26Sadly (again), the absence of any feedback from MTN again summarizes their attitude toward the average public : incompetant
EZ
Eshazear Z's update05 Jul 2017, 09:26
Reviewer Update
Sadly (again), the absence of any feedback from MTN again summarizes their attitude toward the average public : incompetant