JD
James D
1 reviews | Active since Nov 2011
21 May 2019, 19:49
Mtn ****
About three weeks ago I wrote about my experience with MTN. They sent me a SMS informing me that they tried to call me, but there is no record of a missed call from them on my phone. For the past three months I am paying for a laptob I never received from them after a upgrade telephonically. I have three contracts with the ******, so it is not possible for me to stop the DT order . All my contracts goes of with one DT order. My question is what can I do to get this problem resolved and what about the money that money I paved so far? I will really not recommend MTN as a service provider to anybody. They will grab your money and run.
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MTN South Africa's replyOfficial
22 May 2019, 14:31Good day James,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we tried to contact you and reached voicemail. Please note that we will contact you again in the morning, we are following up with warehouse to confirm that they have received the laptop so that the upgrade can be reversed. Please note that we will credit you for the months that you have been billed for.
We look forward to improving on the service delivery to you. Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we tried to contact you and reached voicemail. Please note that we will contact you again in the morning, we are following up with warehouse to confirm that they have received the laptop so that the upgrade can be reversed. Please note that we will credit you for the months that you have been billed for.
We look forward to improving on the service delivery to you. Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply22 May 2019, 14:31
Official
Good day James,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we tried to contact you and reached voicemail. Please note that we will contact you again in the morning, we are following up with warehouse to confirm that they have received the laptop so that the upgrade can be reversed. Please note that we will credit you for the months that you have been billed for.
We look forward to improving on the service delivery to you. Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we tried to contact you and reached voicemail. Please note that we will contact you again in the morning, we are following up with warehouse to confirm that they have received the laptop so that the upgrade can be reversed. Please note that we will credit you for the months that you have been billed for.
We look forward to improving on the service delivery to you. Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,