VB
Vellenkosini B
1 reviews | Active since May 2019
17 May 2019, 10:31
Mtn ****
Hello Peter, I have a problem with mtn contracts, I app**** for a cellphone they declined it, they said it ****, so I app**** to vodacom,. Vodacom didn't hesitate they gave me to cellphone. The problem is mtn has been deducting from my bank account for the past three months, there is no cellphone on me they are just deducting. I have called for times they are always saying the manager will call me back. The last time I called on this week. I have been waiting for help Mtn doesn't care.So I need help I'm being ****med here
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MTN South Africa's replyOfficial
20 May 2019, 11:01Good day Vellenkosini
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Sales supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Sales supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply20 May 2019, 11:01
Official
Good day Vellenkosini
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Sales supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Sales supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,