DB
Daan B
1 reviews | Active since Nov 2018
27 Nov 2018, 20:33
MTN ****
I took the trouble to renew my cell contract on Black Friday at MTN Mahikeng. Chose a contract of 300 minutes airtime and 5.5 GB data for R499. Their computer system was down, so I eventually left and returned in afternoon, system still down. I signed all the forms on 23 November 2018 and asked them to get everything sorted when they came online again and I would return on Monday to finalise. I live in Zeerust which is 70km from Mahikeng where my office is. When I got there on Monday 26 November, the contract suddenly was R699 because it was not on special anymore. I've lodged a complaint via the main MTN website, but have had not received a call from them as promised yesterday 26 November 2018.
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Replies (2)
MTN South Africa's replyOfficial
28 Nov 2018, 13:22Good Day Daan
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
Kindly note that this matter will be escalated to the store manager and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
Kindly note that this matter will be escalated to the store manager and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply28 Nov 2018, 13:22
Official
Good Day Daan
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
Kindly note that this matter will be escalated to the store manager and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
Kindly note that this matter will be escalated to the store manager and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's replyOfficial
03 Dec 2018, 12:45Good Day Daan
As per our telephonic conversation, this is to confirm that this matter has been resolved.
We thank you for your patience in the time that we were trying to resolve the issue.
Thanks again for your patronage and continued support.
Warm RegardsBrendah LangaComplaints Management team
As per our telephonic conversation, this is to confirm that this matter has been resolved.
We thank you for your patience in the time that we were trying to resolve the issue.
Thanks again for your patronage and continued support.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply03 Dec 2018, 12:45
Official
Good Day Daan
As per our telephonic conversation, this is to confirm that this matter has been resolved.
We thank you for your patience in the time that we were trying to resolve the issue.
Thanks again for your patronage and continued support.
Warm RegardsBrendah LangaComplaints Management team
As per our telephonic conversation, this is to confirm that this matter has been resolved.
We thank you for your patience in the time that we were trying to resolve the issue.
Thanks again for your patronage and continued support.
Warm RegardsBrendah LangaComplaints Management team
Best regards,