JP
Johannes P
1 reviews | Active since Aug 2018
21 Aug 2018, 09:05
MTN ****
After downloading MyMtnApp on Playstore I received sms thanking me for subscribing to Goal TV at R3/day. 1st day free. Day later sms that my 1st day free has ended, but now I am subscribed for R3.00/day. So MTN is supplying my information to who ever Goal TV is and most probably *****ing R3.00 a day from me. I never subscribed to Goal TV. Never heard of it until now. Also not interested in Goal TV.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
21 Aug 2018, 10:37Good day Johannes,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply21 Aug 2018, 10:37
Official
Good day Johannes,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
JP
Johannes P's updateReviewer Update
21 Aug 2018, 11:38Thx for quick response. On website I see no subscriptions. On MyMTNApp is various databundle promotions as well as my contract data and sms's. No info about Goal TV . Anyhway - Why must I unsubscribe from something I didn't subscribe to in the first place. What you indicate/confirm in your reply is that MTN automatically subscribe its customers to services they do not want.
JP
Johannes P's update21 Aug 2018, 11:38
Reviewer Update
Thx for quick response. On website I see no subscriptions. On MyMTNApp is various databundle promotions as well as my contract data and sms's. No info about Goal TV . Anyhway - Why must I unsubscribe from something I didn't subscribe to in the first place. What you indicate/confirm in your reply is that MTN automatically subscribe its customers to services they do not want.