SK
Samantha K
1 reviews | Active since Oct 2016
12 Jun 2018, 12:50
MTN ****
So I have been with MTN since forever. I have had the same number for over 18 years. My dad gave me a phone when I passed Matric and I kept this number when I got a contract I changed this number to contract. I recently upgraded again to the 2 for 1 deals and was sent a SMS that I was upgraded successfully. I would get 2 phones and another sim for free which would get R55 airtime for 24 months for"free," now I get told I do not qualify for the second sim as I am under debt review. But the upgrade was successful and I can pay the R398 but now I would not get the" free" R55 airtime. I was give phones both but no second sim. And I have to pay R399 for 24 months with no R55 Free airtime. Sounds like a **** to me. I have been bamboozled by MTN. I have been given the option to cancel but I do not want that as I still wish to use this contract. So MTN I need to get the full contract as you have already said my upgrade was successful.
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Replies (3)
MTN South Africa's replyOfficial
13 Jun 2018, 07:31Good day Samantha,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you may contact MTN Direct by dialing *** to obtain the second sim card. They will courier the sim through to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply13 Jun 2018, 07:31
Official
Good day Samantha,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you may contact MTN Direct by dialing *** to obtain the second sim card. They will courier the sim through to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
SK
Samantha K's updateReviewer Update
13 Jun 2018, 09:30Good Day. I called as suggested and was told by Granny that I cannot get the sim? Who do I contact?
SK
Samantha K's update13 Jun 2018, 09:30
Reviewer Update
Good Day. I called as suggested and was told by Granny that I cannot get the sim? Who do I contact?
SK
Samantha K's updateReviewer Update
13 Jun 2018, 09:30Good Day. I called as suggested and was told by Granny that I cannot get the sim? Who do I contact?
SK
Samantha K's update13 Jun 2018, 09:30
Reviewer Update
Good Day. I called as suggested and was told by Granny that I cannot get the sim? Who do I contact?