pH
patrick H
1 reviews | Active since May 2018
08 May 2018, 13:06
MTN!!!
<p>Charges are being added to my mtn mobile phone account without my permission they are subscriptions tp various accounts i never requested Mtn say they cant remove them but give you a phone number which does not answer so far 420 r have been added to my account which i am expected to pay and mtn say they can not stop them its an absolute unfair and the only way i have to rectify it is to cancel my direct debit and then they will cancel my account</p>
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Replies (2)
MTN South Africa's replyOfficial
10 May 2018, 09:56Dear Patrick,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Through an added value self-service option, making use of the new USSD string *141*5# to view, activate or cancel any WASP subscriptions.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply10 May 2018, 09:56
Official
Dear Patrick,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Through an added value self-service option, making use of the new USSD string *141*5# to view, activate or cancel any WASP subscriptions.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
pH
patrick H's updateReviewer Update
10 May 2018, 23:11using the code given does not address the charges already on my account
MTN put them there let MTN take them off and not be giving a stupid reply
pH
patrick H's update10 May 2018, 23:11
Reviewer Update
using the code given does not address the charges already on my account
MTN put them there let MTN take them off and not be giving a stupid reply