LK
Lloyd K
1 reviews | Active since Nov 2013
27 Mar 2018, 15:09
MTN ****
I bealive there's a **** that MTN is running with Vuclip games - i've just been a prepaid customer with them and called 3 times to cancel the subscription with them but it keeps subscribing me after a day or two. If you buy an mtn prepaid sim card you can expect to lose R5 everytime you recharge. advice, buy sim cards from other networks, not MTN.
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Replies (2)
MTN South Africa's replyOfficial
03 Apr 2018, 11:51Good day Lloyd,
We apologise for the delayed response.
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Please note that content subscriptions are activated by activities on the device and not by the network(MTN). Accessing pop-ups on Google ads can also result in you being subscribed to content services. Kindly dial *136*5# and select "Content Services" to check if there are any pending subscriptions and further follow the prompts to unsubscribe from/cancel pending subscriptions.
With regards to the subscription to VuClip Games, kindly follow the instructions given on the SMS received from them to unsubscribe as this is a third party content service.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
MTN South Africa's reply03 Apr 2018, 11:51
Official
Good day Lloyd,
We apologise for the delayed response.
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Please note that content subscriptions are activated by activities on the device and not by the network(MTN). Accessing pop-ups on Google ads can also result in you being subscribed to content services. Kindly dial *136*5# and select "Content Services" to check if there are any pending subscriptions and further follow the prompts to unsubscribe from/cancel pending subscriptions.
With regards to the subscription to VuClip Games, kindly follow the instructions given on the SMS received from them to unsubscribe as this is a third party content service.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
LK
Lloyd K's updateReviewer Update
03 Apr 2018, 12:17Hi, I can assure you that it happens without accessing pop-ups on google ads. I just tried it today 03/04/2018 I recharged and did not access the internet but still got a message that said I've just been subscribed to the service and it deducted R5 from my balance. To unsubscribed is *156# then I'll usually wait for 24 hours before recharging but as soon as I recharge it will subscribe me again without accessing the internet.
LK
Lloyd K's update03 Apr 2018, 12:17
Reviewer Update
Hi, I can assure you that it happens without accessing pop-ups on google ads. I just tried it today 03/04/2018 I recharged and did not access the internet but still got a message that said I've just been subscribed to the service and it deducted R5 from my balance. To unsubscribed is *156# then I'll usually wait for 24 hours before recharging but as soon as I recharge it will subscribe me again without accessing the internet.