TM
Tebogo M
1 reviews | Active since Feb 2018
06 Mar 2018, 08:09
MTN ****
Good day,
Would you please advise me on this matter, I've subscribed for 100gig at mtn and i have been receiving 80gig at the same price of 100gig. and I've been complaining to MTN and no one is willing to help me. Even alice vandermerwe she's ignoring me.
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Replies (2)
MTN South Africa's replyOfficial
10 Mar 2018, 18:11Thank you for your post.
We sincere apologized for any inconvenience incurred.
My apology not responding to your emails, it's not my attention to ignore you, but I have now sent the request to the billing department more than once to assist me with the correction of the package to receive the 60 GB day 40GB night data they do not reply to me for confirmation that the package has been corrected.
I have now escalate the complaint to the billing Manager for the billing department to assist me with feedback.
The store did confirm that your monthly subscription is for R498.99
We are now waiting on the outcome.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply10 Mar 2018, 18:11
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
My apology not responding to your emails, it's not my attention to ignore you, but I have now sent the request to the billing department more than once to assist me with the correction of the package to receive the 60 GB day 40GB night data they do not reply to me for confirmation that the package has been corrected.
I have now escalate the complaint to the billing Manager for the billing department to assist me with feedback.
The store did confirm that your monthly subscription is for R498.99
We are now waiting on the outcome.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
10 Mar 2018, 18:11Thank you for your post.
We sincere apologized for any inconvenience incurred.
My apology not responding to your emails, it's not my attention to ignore you, but I have now sent the request to the billing department more than once to assist me with the correction of the package to receive the 60 GB day 40GB night data they do not reply to me for confirmation that the package has been corrected.
I have now escalate the complaint to the billing Manager for the billing department to assist me with feedback.
The store did confirm that your monthly subscription is for R498.99
We are now waiting on the outcome.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply10 Mar 2018, 18:11
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
My apology not responding to your emails, it's not my attention to ignore you, but I have now sent the request to the billing department more than once to assist me with the correction of the package to receive the 60 GB day 40GB night data they do not reply to me for confirmation that the package has been corrected.
I have now escalate the complaint to the billing Manager for the billing department to assist me with feedback.
The store did confirm that your monthly subscription is for R498.99
We are now waiting on the outcome.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,