EZ
Eshazear Z
1 reviews | Active since Sept 2012
30 Oct 2017, 17:13
MTN ****
Just bought R100 of airtime via Internet Banking - got all the SMS's confirming that the airtime has been loaded, but now my airtime is R0 and I havn't even made a call yet!
This is the second time this has happened. MTN what are you doing?!
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Replies (2)
MTN South Africa's replyOfficial
30 Oct 2017, 21:17Good day Eshazear,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our records you have a balance of R85.36 Airtime remaining on your phone. Please switch of your mobile data and this should disable the airtime reservation. Note that we are working on a solution to the airtime reservation issue and it should be corrected soonest.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply30 Oct 2017, 21:17
Official
Good day Eshazear,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our records you have a balance of R85.36 Airtime remaining on your phone. Please switch of your mobile data and this should disable the airtime reservation. Note that we are working on a solution to the airtime reservation issue and it should be corrected soonest.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
EZ
Eshazear Z's updateReviewer Update
31 Oct 2017, 11:34MTN responded and confirmed that the balance has been corrected. Thank you. It was however not loaded for several hours however - despite the SMS confirmations (the existing balance before the reload had been reduced to zero, and I was unable to make calls).
Please fix this so that it doesn't happen again?
EZ
Eshazear Z's update31 Oct 2017, 11:34
Reviewer Update
MTN responded and confirmed that the balance has been corrected. Thank you. It was however not loaded for several hours however - despite the SMS confirmations (the existing balance before the reload had been reduced to zero, and I was unable to make calls).
Please fix this so that it doesn't happen again?