Mtn ****

I am disappointed by the service I have been getting from Mtn since the beginning of 2020, it is seriously appalling that I have been sent from pillar to post just to cancel my contract with them & just move my number to prepaid. My 24 month cell phone contract with them ended early last year & thereafter one of their female consultants called me offering an upgrade which I declined at the time & she than said I could stay on a month to month airtime only contract till I want to upgrade. To my surprise when I called Mtn earlier this year to upgrade I was told I could not upgrade as I am on a two year airtime contract & that's when I started questioning how that came about & requested for the cancelation of the contract which has not materialized till now, three months later. Long story short my number has been suspended for the past six months even though I keep paying their subscription. I am at my whits end with this matter as no one at Mtn is ever able to assist me and every department send you to another one & yet again here I am stilll awaiting a response for a email I sent on the 14 May 2021 & still paid their subscription even though my number is still suspended.