TN
Tholakele N

1 reviews | Active since Oct 2016

13 Oct 2016, 14:40

MTN says i took out a cellphone and then all their ***** numbers dont work

<p>Earlier this year i found out an account was **********ly opened in my name, other companies acknowledged this and have since cleared my name, MTN however i hve called their ***** number ( ********** 466) which was given to me by the store i reported this to for over a week and there is no answer, regadless of what time i call i tried their rececption number on ********** 000 and there is no answer, the ***** reference numbers i have are ref: ********** 57/REQ: ********** , please can someone from this department call me and tell me what is happening as i was told this is not *****, then present the proof you have of this.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Oct 2016, 10:55
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the matter has been escalated to the legal department for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Makhanani Mlondobozi

REQ:***