TF
Tanya F
1 reviews | Active since Mar 2011
09 Sept 2015, 09:36
Mtn says I owe but I dont
I just received an sms from MTN saying i have an amount outstanding with them. I cancelled my contracts with MTN in April and settled the amount owing. I am not sure why now 5 months later MTN wants to claim that I owe money when i dont. I need this rectified.
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MTN South Africa's replyOfficial
10 Sept 2015, 13:57Hello nsmarley,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that both your lines were cancelled on the termination date of your contracts on 2015-04-27. The last payment that we received was for R 848.00 on 2015-06-05 which was for the invoice dated 2015-03-20. The balance due is R 475.48 for your last invoice dated 2015-04-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that both your lines were cancelled on the termination date of your contracts on 2015-04-27. The last payment that we received was for R 848.00 on 2015-06-05 which was for the invoice dated 2015-03-20. The balance due is R 475.48 for your last invoice dated 2015-04-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply10 Sept 2015, 13:57
Official
Hello nsmarley,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that both your lines were cancelled on the termination date of your contracts on 2015-04-27. The last payment that we received was for R 848.00 on 2015-06-05 which was for the invoice dated 2015-03-20. The balance due is R 475.48 for your last invoice dated 2015-04-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that both your lines were cancelled on the termination date of your contracts on 2015-04-27. The last payment that we received was for R 848.00 on 2015-06-05 which was for the invoice dated 2015-03-20. The balance due is R 475.48 for your last invoice dated 2015-04-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***