1 reviews | Active since Apr 2016
Mtn says I'm using my minutes but I can't make any calls
<p>I've been unable to make calls for the passed three weeks. I thought my allocated 200 minutes were finished so waited till now as my minutes get topped up on the 25th/27th of every month.</p> <p> </p> <p>I called mtn now and these dumbfounded consultants insist I'm making calls. Now who would know better??? I tell her I'm not so i need this to be investigated and she insists I wait till month end ... </p> <p> </p> <p>I cannot call a ****** doctor when I'm so sick because of your dumb services!!!!</p> <p> </p> <p>I ask to speak to a team leader and she questions me and asks me why!</p> <p> </p> <p>Teach your consultants that your customers are paying their damn salaries and buck. Up... waiting for so long on two different calls for a team lead and no one is answering it. </p> <p> </p> <p>Lies lies lies</p> <p> </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Hi Siphumezo
Can you call to rectify what you have done... you "fix" my call problem but remove my limits and AGAIN my account is 1000!!! I did not authorised you to remove these limits!!!
Call me and refund this I told you you guys are really incoveniencing me... thought I received top service by you fixing the problem but now you cost me an extra 400
Hi Siphumezo
Can you call to rectify what you have done... you "fix" my call problem but remove my limits and AGAIN my account is 1000!!! I did not authorised you to remove these limits!!!
Call me and refund this I told you you guys are really incoveniencing me... thought I received top service by you fixing the problem but now you cost me an extra 400
Hi Siphumezo
Can you call to rectify what you have done... you "fix" my call problem but remove my limits and AGAIN my account is 1000!!! I did not authorised you to remove these limits!!!
Call me and refund this I told you you guys are really incoveniencing me... thought I received top service by you fixing the problem but now you cost me an extra 400
Hi Siphumezo
Can you call to rectify what you have done... you "fix" my call problem but remove my limits and AGAIN my account is 1000!!! I did not authorised you to remove these limits!!!
Call me and refund this I told you you guys are really incoveniencing me... thought I received top service by you fixing the problem but now you cost me an extra 400
Hi... i called the call centre to ask them why I couldn't make calls again. It only worked when I increased the limit but I still have 32 minutes.... so what's up!!!!!!!?
Hi... i called the call centre to ask them why I couldn't make calls again. It only worked when I increased the limit but I still have 32 minutes.... so what's up!!!!!!!?