MTN saves the day

By April my data contract and mobile router with MTN was due for an upgrade. With my schedule I simply did not find the time to go to an MTN shop and there is always a cue at the Menlyn branch. I let it slide, in May I got a call from MTN to upgrade me telephonically, 5 stars to the sales department for realising my need and calling me! I was super impressed at how easy and simple it was and I was explained everything. But with me bit always understanding all the lingo I upgraded to a fixed LTE line which was not compatible with my mobile router which travels with me! I sent an email which was not responded to in time and only today (15 June) realised what was wrong. I cannot even blame MTN for this as it was properly explained but the product was not suitable to my needs. MTN did magic today in my eyes. They contacted me at times that suited me even if it meant they had to give up their own lunch hour (thank you Amanda Lubbe) and set me up with the sales department who did an early upgrade so I could get the right contract for my needs. The charges were sorted out (I should have paid an early upgrade fee) by crediting my account so this goes through without a hitch and my new contract should be active within 48 hours. To the TEAM at MTN who made this all possible, thank you so much! You made me feel like a VIP and I would recommend you to anyone! I need to give a special thanks to Cecilia Pretorius who got the ball rolling when I felt stuck in a rut, with no way forward and unsure about what went wrong. Even though there was a slight hiccup, you sorted things out and made me feel like I was your most prized customer. I am in complete awe at this service and other mobile networks certainly have a thing or 2 to learn from you guys! Thank you!