Mtn Savannah Mall Polokwane

The services I’ve been receiving from Mtn Savannah Mall in Polokwane has been nothing but horrible, I am disgusted by the poor service received from this branch since last year ********** purchases have been made on a contract signed with them

First someone added onto the contract things such as data which was never consented for

I was accused that I haven’t been making payments where as I’ve got proof that this contract has never been in arrears and gets paid on a monthly basis

The line keeps getting cut off by MTN for a mistake on their side!! To my surprise someone changed the contract payment date was changed without consenting the contract holder, as per contract payment must be made on the last day of the month yet they changed it to 21st of each month To my surprise a ********** purchase was made AGAIN on this contract an adjustment was sent through to their head office I’ve never seen nor consented to this adjustment yet when asked to provide answers NO ONE can be honest

The regional manager was contacted by the branch manager of Savannah Mall NOMSA a very rude disrespectful woman who has no sense of customer service whatsoever. The regional was supposed to contact me but up until today no call as they are buddy buddy

I refuse to pay for something I didn’t consent for when my statement of account shows R0.00

Nomsa is by far the worst person I’ve encountered, she doesn’t care about MTN customers she has no sense of handling a client she speaks in sepedi thinking the next person won’t understand

I can’t keep going to a branch with no results! I’m sick and tired of being treated like a customer that doesn’t pay when I’ve got all the proof

The staff at this branch are the worst ever.