sK
sanchia K
1 reviews | Active since Dec 2010
01 Jun 2019, 11:28
Mtn Savannah
I am starting to get impatient with Mtn , i was approved for an additional contract on Wednesday 29th - to my dismay they don’t have the phone approved in any stores any more. I then selected another phone. And since then there has been issues with the account to add the new phone. The lady Nomsa helping me has escalated this matter numerous of times, and mtn keeps making more mistakes, and don’t actually seem to care. I want answers and soon.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
03 Jun 2019, 07:08Good day Sanchia
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate an provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate an provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply03 Jun 2019, 07:08
Official
Good day Sanchia
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate an provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate an provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
04 Jun 2019, 08:39Good day Sanchia
Kindly note that the store has attended to the complaint.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Kindly note that the store has attended to the complaint.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply04 Jun 2019, 08:39
Official
Good day Sanchia
Kindly note that the store has attended to the complaint.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Kindly note that the store has attended to the complaint.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
sK
sanchia K's updateReviewer Update
04 Jun 2019, 15:41Thank you all was sorted out!
sK
sanchia K's update04 Jun 2019, 15:41
Reviewer Update
Thank you all was sorted out!